Privacy Policy

1. Data Controller

FastFixAuto Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are registered at 35 Carrington Road, High Wycombe, HP12 3HU. You can contact us about data matters at info@fastfixauto.co.uk or by calling 07931 603260.

2. What Data We Collect

We collect the following personal data when you use our services:

• Identity data: name, email address, phone number
• Vehicle data: registration number, make, model, year, fuel type (retrieved via DVLA lookup)
• Address data: postcode and address for mobile mechanic services
• Booking data: service type, date, time, booking reference
• Payment data: processed securely by Stripe — we do not store card numbers
• Communication preferences: SMS, email, and WhatsApp consent choices

3. Why We Collect Your Data

We use your data for the following purposes:

• To process and manage your bookings
• To communicate with you about your service (confirmations, updates, reminders)
• To provide MOT reminder notifications (if you opt in)
• To process payments securely via Stripe
• To manage our loyalty programme
• To comply with legal and regulatory obligations

4. Third Parties

We share data with the following trusted third parties:

• Stripe: for secure payment processing
• Supabase: for secure data storage and authentication
• DVLA: for vehicle registration lookups

We do not sell your personal data to any third party. Data is only shared as necessary to provide our services.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 6 years for tax and regulatory purposes. You may request deletion of your account at any time, and we will remove all data not required by law.

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interests
• Withdraw consent at any time for marketing communications

To exercise any of these rights, contact us at info@fastfixauto.co.uk. We will respond within 30 days.

7. Cookies

We use essential cookies for authentication and site functionality. For full details, see our Cookie Policy.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact & Complaints

If you have questions or concerns about our use of your personal data, contact us at info@fastfixauto.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.